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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

A. Unit of measure
B. Price
C. Product group
D. Sales area data

Answer: A,C

NEW QUESTION # 57
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.
B. The determination rules have been configured, but not activated.
C. A workflow rule was not scheduled to trigger the determination.
D. Service Level Agreements are not configured in fine-tuning.

Answer: B,D

Explanation:
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.

NEW QUESTION # 58
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. E-mail
B. Employee
C. Business role
D. Organization

Answer: C

NEW QUESTION # 59
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Make sure that each organizational unit can have only one function at a time.
B. Make sure an organizational node can only be set up with a replication process from the back end.
C. Assign an employee to several organizational units.
D. Use the Reporting Line function for selection.

Answer: C

NEW QUESTION # 60
Which objects are determined when you are using case routing in SAP Service Cloud Version 2?Note: There are 2 correct answers to this question.

A. Employee
B. Service team
C. Account
D. Service category

Answer: B,D

NEW QUESTION # 61
......

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